Orders & Returns

1. Order Confirmation

When you place your order online you will receive a confirmation and order number.

As indicated when placing an order, it is not possible to add to or change the order once payment has been processed.

A confirmation docket will be sent via email when the goods are dispatched.

Orders should arrive within a few days of confirmation of dispatch depending on your location. Please contact us within 30 days should your order not arrive.  

Pharmacy Orfanoudakis & Co.

55, G. Georgiadi str.

713 05 Heraklion  

Tel +30 2810211451 
Fax +30 2810325540 
Email [email protected]

2. Right of withdrawal for consumers:

Consumers are entitled to the legal right of withdrawal. A consumer is any natural person entering into a legal transaction for a purpose other than one mainly serving his/her own business or entrepreneurial professional activities.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Pharmacy Orfanoudakis & Co. ,55 G. Georgiadi str. ,71305 Heraklion Greece, Tel. +302810211451, Fax +302810325540, e-mail : [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of rights of withdrawal

3. Customs

Canada and Australia : Remedies will be coded to avoid problems with customs. It is recommended that no more than 15 items are placed in the basket for these countries.

Customs charges are the responsibility of the customer. Please ensure that all import regulations are fully understood before placing an order. Homeolistic reserves the right not to refund or accept returns for any orders refused by customs. Nor will Homeolistic refund any orders impounded by customs